Content Design + Legalese: Creativity and collaboration within constraints

As content designers and UX writers, we all strive to create product experiences that are clear, concise, conversational and compelling.

Yet many of us work in highly regulated industries that require us to champion clear language within legal constraints—and while partnering with legal and compliance professionals whose writing can be wordy, complex, and inaccessible. (E.g., those page-turning “Terms and Conditions.”)

Finding balance between risk and clarity can be tricky, but it’s not impossible.

That’s why UX Content Design NYC is joining forces with The UX Writing Hub to bring you a live panel event on how to collaborate within constraints to create safer, more accessible digital products.

• Ever seen your ship date postponed by a deluge of legal comments?
• Ever wondered how to create a “same team” mentality with people who seem to think so differently?
• Ever wondered what it’s like to work in the evolving world of fintech?
Then this event is for you!

Moderated by UX Writing Hub founder Yuval Keshtcher, the panel includes speakers from some of today’s top tech companies including Robinhood, Havas CX, Lemonade, and JPMorgan Chase.

Spaces are limited, so sign up today.

Meet the panelists:

Anna Balkrishna, Director of Content Design at Robinhood

Anna leads the Crypto and Payment Content Design teams at Robinhood, helping to democratize finance for all. She helps brands connect with people through their digital products and platforms—and she really likes to build and launch things.

Kate Hofstra, Director of Content Strategy at Havas

Kate oversees the Content Strategy practice at Havas CX where she brings together traditional advertising and digital experience by connecting the dots between brand strategy, content design, and UX. She has helped more clients than she cares to remember to distill legalese into accessible content including BNY Mellon, Lincoln Financial, Wells Fargo, BeamSuntory, Reckitt, Keurig and many more.

Jedediah Baker, UX & Product Writing Lead at Lemonade

Jedediah oversees everything that Lemonade’s friendly insurance chatbot Maya says, as well as the rest of the company’s product copy, from claim flows to internal tools. Before this, he was a UX Writer at Etsy and at Yammer, and a copywriter at The Idea Factory. Before that, he was a folklorist.

Tim Toscano, VP, Lead Editor & Content Strategist, Wealth Management, JPMorgan Chase

Tim leads a team dedicated to advisor platform experiences at JPMorgan Chase. He is an experienced writer, editor, and strategist with a proven track record managing and leading creative projects and teams. A former advisor himself, Tim’s considerable career experience includes financial services, real estate, professional services, and more.

Questions for the panel? Add yours here for the Q&A portion.

Unable to attend IRL? Register here for the livestream.

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