InsurTech NY: Customer Engagement and the Future of Distribution

Event Details

If you ask a typical policyholder, the experience with their Insurance Carrier or Broker is almost universally negative and at best neutral. It could be because they did not like the buying experience or it could because a claim they had was not handled properly.

The root of much the negative customer perception is a mismatch between the brand promise on TV commercials and advertisements and the customer experience. Once a policy is in place, little is done to engage the customer and provide value-added services that can reduce claims, supplement core products, and meet the brand promise.

This panel will explore how to innovate on current distribution models of insurance and engage customers post sale.


We are pulling together an all-star cast of panelists from InsurTechs that have figured it out. More will be announced soon.

Jane Wang – CEO at Optimity

Proactive health evangelist; data sience nerd using behavioral science to foster healthy mental and physical lives.

John Fohr – CEO at TrustLayer

Serial entrepreneur, angel investor, and leader in PE. Helping companies verify insurance coverage using blockchain technology.

About InsurTechNY

InsurTechNY’s mission is to bring together carriers, brokers, startups, and investors to help accelerate digital transformation of the Insurance industry in greater New York region. We do this by facilitating new relationships and sharing insights from influencers within the industry. Please visit our website, for more details.

Past InsurTechNY event

We hosted close to 100 people for a Sold Out panel on Investing in InsurTech on August 22. Influencers from Carriers/Brokers such as AXA, AIG, Swiss Re, Munich Re and InsurTech startups such as Black Bear Life, Livegenic, and Promptous and investors from Tribeca Capital, Guardian Life and KiwiTech attended the event from the greater NY region and beyond.

Video and pictures from the event below:

Video: Panel on Youtube

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